VOlUME 05 ISSUE 12 DECEMBER 2022
Mohamad Mustaqim Mokoagow
DOI : https://doi.org/10.47191/ijsshr/v5-i12-62Google Scholar Download Pdf
ABSTRACT
This research was conducted at Limited Companies of Bank North Sulawesi and Gorontalo Kotamobagu Branch with the aim of knowing the efficiency of bank teller service time provided to customers. Service is an action that is often carried out by service companies such as banking financial institutions. In the queuing system, consumers will become loyal customers if they feel satisfaction because they don't wait too long, and this will benefit the company concerned. The results of the study obtained that the standard teller time serving one customer was 6 minutes 88 seconds. The number of subscriptions waiting in each queue at the teller counter with normal circumstances is two people while the subscription time waiting in the teller counter queue under normal circumstances is 11 minutes 28 seconds. The length of waiting plus the average service time of each customer in the teller system is 15 minutes must be reduced by adding two tellers so that it becomes four tellers. Thus, a good, fast, and maximum service system can be proven by the standard teller time in serving one customer with an efficient time of 7.5 minutes.
KEYWORDS:Maximum service.
REFERENCES
1) Ahyari Agus (1998), Production Management, Book I, Edition 4, BPFE Publishers, Yogyakarta.
2) Ahmad Anuari (1978), Banking Practice in Indonesia, Balai Aksara Publisher, Jakarta.
3) Catherine De Vrye (1997), Good Service Is Good Business, Publishers PT. Gramedia Pustaka Utama, Jakarta.
4) Cushing Barry E. (1984), Accounting Information System And Business Organization (translated Kosasi Ruchayat, Accounting Information System and Corporate Organization, 3rd Edition Erlangga.
5) Handoko Hani T. (1996) Basics of Production and Operations Management, BPFE, Yogyakarta.
6) Kotler Phillip (1997), Marketing Management, Revised Edition, Prenh Allindo Jakarta.
7) Magfirah, Moh. Aris Pasigai, and Muhammad Nur Abdi (2019). Analysis of the Application of the Queuing System at PT. Bank Rakyat Indonesia (Persero) TBK. Sub-Branch Office of Pallangga Unit, Gowa District. Journal of Profitability,
8) Faculty of Economics and Business Volume 3 No. 2, 2019. Management Study Program, Faculty of Economics and Business, University of Muhammadiyah Makassar.
9) Moenir H.A.S (1998), Public Service Management in Indonesia, Bumi Aksara Jakarta Publishers.
10) Ogawa Eiji (1985) Modern Production Management Japanese Experience,
11) Publishing Institute of the Faculty of Economics, University of Indonesia.
12) Pangestu Subagyo (2019), Operations Research. Open University, Jakarta.
13) Struart Verryn G.M. (1990), Basics and Mechanisms of Banking, Print I, Jakarta. T. Dimyati Tjutju (1992), Operations Research, Sinar Baru Bandung Publishers.
14) Singarimbun Masri and Sofian Effendi (1981) Survey Research Methods, LP3 ES, Jakarta.
15) Wilkimson J. (1990), Accounting and Information Systems, Erlangga, J.